Returns & Exchanges
At Ecru, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't quite right, you can return or exchange them within 30 days of delivery provided they are in original, unworn condition with tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely place the items in their original packaging, ensuring all original designer tags and hygiene seals remain intact.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and affix it firmly to the outside of your return parcel.
Drop Off and Track
Hand over your package to the designated courier location and keep your tracking receipt until your refund or exchange has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing