Frequently Asked Questions
Everything you need to know about shopping with Ecru.
What is Ecru's shipping policy?
We offer standard shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of purchase. Items must be unworn, unwashed, and in their original packaging with tags attached.
What materials do you use in your collections?
Ecru is committed to quality. We primarily use premium natural fibers such as organic cotton, linen, and silk, alongside recycled synthetics to ensure both comfort and durability.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our fits range from tailored to oversized depending on the style.